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CONTACT
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How Long Does Shipping Take?Our Clothes are manufactured to your order, Depending on your region typical wait times are between 2-3 weeks from the time you place your order to the time your order arrives
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What Do I Do If I Ordered The Wrong Size?Be sure to check the sizing charts before you order as we do not offer refunds for incorrectly placed orders. If you are unsure send us a quick message and we will be happy to assist you in your purchase!
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Do You Make Personalized Designs?You Bet! Simply Fill out the contact sheet and give a brief description of the specific item you are looking for and then we will be in touch to gather any reference photos you may have!
FAQ
SHIPPING & RETURNES
SHIPPING POLICY
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Clothing is Shipped with High-quality poly-mailer bags, paper envelopes, and cardboard boxes in a variety of sizes
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Shoes are Shipped in a cardboard box with a plastic bag for extra protection of the product
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Note that if the order shipping details were incorrect, or if customer ordered the wrong size or color, VANIME will not be held responsible and will not offer replacements or refunds. You are responsible for capturing the correct information from your customers.
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RETURN & EXCHANGE POLICY
VANIME is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if a customer ordered the wrong size, color, or simply changed their mind.
However, in case of a damaged product or a manufacturing error, Vanime offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the Contact form you will be asked to provide a clear photo showing the issue.
STORE POLICY
CUSTOMER CARE
Vanime works with some of the leading print providers in the industry, which means that you can be confident that the printing techniques and the printed products have undergone extensive testing before being made available.
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As long as the customer follows the product care instructions, the product will retain its colors and overall quality over a period of time.
The product care instructions are available in the product listings
PRIVACY & SAFETY
Personal information we collect allows us to keep you posted on Vanime clothes' latest product announcements and online events.
We may use your personal information for data analysis and research to improve Vanime's products.
From time to time we may use your information to send important notices such as change in terms, conditions and policies.
PAYMENT METHODS
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Credit / Debit Cards